Always, Putting Our People First
At Venturi Healthcare, we are committed to providing daily one-to-one care tailored to each individual resident. We want nothing more than to provide a “home from home” care experience for all our residents.
We understand that for us to deliver high quality care, we need to ensure we are investing in our people. We need to ensure they not only have the tools to complete their job but also the compassion and commitment.
Not only do we follow the standards outlined in the Care Quality Commissions (CQC) Guidance for Providers, we go above and beyond in the care we provide. Training is provided utlising the “Skills for Care” guidance and must be completed by every staff member we employ. Our care isn’t supposed to be seen as just a job, but providing support for people just as you would with your own parents or grandparents.
Our passion is to provide all our residents with the best possible care. All our homes are regularly assessed by regulated authorities, and we work hard to improve our care using their feedback.
Our Head of Clinical Operations supports the wider teams to ensure we are constantly working to improve our care quality.
Our quality assurance programme also includes regular visits to all homes by the Senior Management Team. Their job is to offer support, new and creative ideas, and solutions to all our homes. As a team, we hope to constantly improve and provide the best quality “home from home” care every day.
Our values define who we are, what we believe and how we work.
Venturi Healthcare strives to be at the forefront of innovation in care, developing our staff to provide exemplary care. We encourage our staff to prioritise the needs of the residents at all times. We are committed to providing the highest standards of care, ensuring our residents are happy, healthy and safe. We do this by adhering to the following values whilst delivering our care:
At Venturi Healthcare, we have a set of behaviours that the whole team live and work by. We hope that following these key behaviours will inspire our care workers to consistently deliver an effective, compassionate, and caring service.
Our employees show these behaviours by working well together and prioritising the care of the residents and of course the feedback from the resident’s families. They are encouraged daily to live by the Company ethos and values.
The behaviours we value in our staff are:
We believe when you join a Home, you join a Family. Every member of the family, young or old, must be given respect and be treated with empathy.
We are always wanting to learn and improve so we can provide the best possible care and can adjust our ways of working to suit all our residents. We understand the importance of gaining regular feedback, therefore both family members and residents are encouraged to speak open and honestly about their experiences with us. Whether that feedback is positive, developmental, suggestions, or a complaint, we need to hear about it.
All feedback, good or bad, is an opportunity to improve and build on success. By working together, we can help ensure that our care is meeting your needs.
Do you want to give us some feedback? If you are satisfied (or even if you aren’t) we’d love to hear from you. The first thing you could do to get in contact with us is to arrange a meeting with the Home Manager. We want nothing more than for you to speak openly about any suggestions you may have.
Alternatively, you can contact the Head Office Team on 01772 321 480 to discuss your feedback with a member of the Senior Management Team.
We will listen to all your feedback and take it on board to try to improve our care.
Complaints are just as important as positive feedback. You can’t learn anything from getting full marks. Any complaints you have will be treated seriously and dealt with as soon as possible.
If you aren’t happy with our care in the home, please let us know, don’t just suffer in silence. Contact the Home Manager, either verbally or in writing. We will acknowledge any complaints within two days and will do an investigation and get back to you within 28 days.
Still unhappy with our reply? Or just want to have a chat confidentially? You are more than welcome to contact our Managing Director using the following details:
At Venturi Healthcare, we are always happy to hear from you. You are welcome to contact us if you have any queries or feedback you wish to discuss. We are glad to show prospective residents and families around each of our care homes whenever is convenient for you.
Venturi Head Office:
Ground Floor, Unit 10,
Sceptre Court, Sceptre Way,