To us, our homes are our residents’ homes. We want our residents to feel the same way. So it is our wish that relatives come to visit their loved ones as often as possible. Please refer to the Covid19 advice page for any specific guidance relating infection prevention and visiting.  

Although there is no restriction on visiting hours, and relatives are welcome at all times, some of our homes do have protected mealtimes. The reason for protected mealtimes is to allow our residents time to eat their meal and (if required) get the support they need from our care workers. Please speak with the Home Manager directly to find out if your relatives home encourages protected mealtimes.

You don’t need to worry about coming into our home to find an empty room. We provide all necessary furniture such as wardrobes, chest of draws, beds, and pictures.

However, we encourage people to bring their own belongings should they prefer. We know having familiarity is good to feel at home. Forgive the pun. Also, for residents suffering from Dementia having objects/furniture they recognise is good for them.

Without our team we could not function so putting our people first is paramount. We pride ourselves on employing both compassionate and qualified people in all our homes.

After reviewing potential applications, we invite successful candidates to a competency-based interview, where we try to get to know them properly.

Next, we’ll check their career history, verify any qualifications and training, check their references, and make sure they have the right to work in the UK. It is our ambition to have all our care workers NVQ/QCF Level 2 trained in Health and Social Care or working towards. After this comes the vetting procedure, known as a Disclosure and Barring Service check (formerly known as a CRB check).

Without our team we could not function so putting our people first is paramount. We pride ourselves on employing both compassionate and qualified people in all our homes.

After reviewing potential applications, we invite successful candidates to a competency-based interview, where we try to get to know them properly.

Next, we’ll check their career history, verify any qualifications and training, check their references, and make sure they have the right to work in the UK. It is our ambition to have all our care workers NVQ/QCF Level 2 trained in Health and Social Care or working towards. After this comes the vetting procedure, known as a Disclosure and Barring Service check (formerly known as a CRB check).

• A twelve week induction process: to settle in, and to guarantee they can meet the needs of all our residents. This included shadowing and working with an experienced care worker to develop their skills.
• Mandatory training that covers all areas of care and health and safety. 

We believe supporting our staff during their training will ensure more success, and help us retain the very best staff for our residents.

Care workers are there to provide you or your loved one with the best quality of care while meeting all their personal needs. They will be committed to providing a first-class “home from home” environment with the emphasis on promoting individuality, dignity, and acceptance in a warm caring friendly environment. This is also while following the desired behaviours of being open and honest, taking responsibility, and keeping their word.

We want our staff to want to provide the best possible care to your loved ones. They must be passionate about caring for others and have the drive to always provide the best care. Our care workers are there not just to provide the care you or your loved ones need, but companionship and compassion to those who need and deserve it. We want our residents to feel like they belong, and to have glowing self-esteems.