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At Venturi Healthcare, we are dedicated to delivering personalised, one-to-one care tailored to each resident’s unique needs. Our goal is to provide more than care — we aim to create a true “home from home” experience where residents feel safe, respected, and valued every day.
We understand that exceptional care starts with exceptional people. That’s why we invest in our teams, ensuring they not only have the tools and training to do their jobs well, but also the compassion, passion, and commitment that define meaningful care.
While we meet the standards set out by the Care Quality Commission (CQC), we are proud to go above and beyond. All team members complete training guided by the nationally recognised Skills for Care framework, equipping them with the knowledge and empathy to provide truly person-centred support.
At Venturi, care is not just a job — it’s about supporting others as you would your own parents or grandparents. This is care delivered with heart, respect, and purpose — and it’s what drives us every single day.
Our passion is to provide every resident with the highest standard of care. All of our homes are regularly assessed by regulated authorities, and we actively use their feedback as part of our commitment to excellence and continuous improvement.
Guided by our core value of openness, we welcome external input and honest conversations that help us evolve and grow. Our Head of Clinical Operations and Quality Officer works closely with teams across all homes to ensure we uphold our standards and deliver care that makes a meaningful difference every day.
As part of our quality assurance programme, members of the Senior Management Team regularly visit each home. Their role is to offer support, share new and creative ideas, and collaborate with teams to implement practical solutions. These visits also provide opportunities for reflection, learning, and shared growth — reinforcing our commitment to learning and empowering teams through development.
We lead with empathy, recognising the unique needs and stories of every resident. By living our values each day, we aim to provide the very best in “home from home” care — care that is heartfelt, respectful, and continually improving.
Purpose
We are driven by a clear understanding of why we do what we do: to enrich lives, honour legacies and make a meaningful difference every day, for our residents, their families, our colleagues and our community.
Excellence
We hold ourselves to the highest standards, delivering exceptional care and creating an environment where both residents and staff can thrive.
Openness
We build trust through honest, respectful communication, welcoming feedback, sharing ideas, and embracing change as a path to continuous growth.
Passion
We are passionate about delivering exceptional care. We take pride in what we do and in making a real difference in people’s lives.
Learning
We are committed to personal and professional growth; empowering each other through ongoing development, reflection, and shared knowledge.
Empathy
We actively listen and seek to understand before being understood, recognising the unique stories, feelings, and needs of others.
We are always eager to learn and improve so we can provide the best possible care, adapting our ways of working to meet the unique needs of every resident. We understand the value of regular feedback, so both family members and residents are encouraged to share their experiences openly and honestly. Whether the feedback is positive, constructive, a suggestion, or a complaint, we want to hear it.
Every piece of feedback—good or bad—is an opportunity for us to grow and build on our successes. By working together, we can ensure that the care we provide truly meets your needs.
We welcome your feedback! Whether you’re satisfied or have concerns, we’d love to hear from you. The best way to start is by arranging a meeting with the Home Manager. We encourage you to speak openly about any suggestions or thoughts you may have.
Alternatively, you can reach out to our Head Office Team at 01772 321 480 to discuss your feedback with a member of the Senior Management Team.
We listen carefully to all feedback and use it to continuously improve the care we provide.
Complaints are just as important as positive feedback. You can’t learn anything from getting full marks. Any complaints you have will be treated seriously and dealt with as soon as possible.
If you aren’t happy with our care in the home, please let us know, don’t just suffer in silence. Contact the Home Manager, either verbally or in writing. We will acknowledge any complaints within two days and will do an investigation and get back to you within 28 days.
Still unhappy with our reply? Or just want to have a chat confidentially? You are more than welcome to contact our Managing Director using the following details:
Managing Director
Venturi Healthcare
Unit 10
Sceptre Court
Preston
PR5 6AW
At Venturi Healthcare, we are always happy to hear from you. You are welcome to contact us if you have any queries or feedback you wish to discuss. We are glad to show prospective residents and families around each of our care homes whenever is convenient for you.
Venturi Head Office:
Ground Floor, Unit 10,
Sceptre Court, Sceptre Way,
Bamber Bridge,
Lancashire,
PR5 6AW.
Ground Floor, Unit 10,
Sceptre Court, Sceptre Way,
Bamber Bridge,
Lancs, PR5 6AW